Find quick answers to your questions below...

Order Status
Tell me more about delivery.
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Product Support
Are the collars waterproof and rechargeable?
At what age can a dog use a Bark Controller?
At what age can a dog use a Remote Trainer?
At what age is it OK for a cat to use a Pet Fence?
At what age is it OK for a dog to use a Pet Fence?
Can I install the PACDOG Pet Fence myself?
Do I have to bury the fence wire for a Pet Fence?
How long should a dog/cat wear the collar?
Will it hurt my dog?
How do I contact you?