Trouble Shooting

PAC Products prides itself on having the best installation and instruction manuals available for these types of products. Below are some of the more common questions asked, which we address here and in our printed manuals or online versions.

Dog Training Systems

PROBLEM 1: Dog does not respond to correction

  1. Batteries could be depleted; recharge the handset and collar (make sure to charge at least once a month)
  2. Reset the collar and pair it with the handset (see your models instructions for use) - Online manuals here
  3. Check that the collar is fitted snugly and making contact with the dogs skin or change to the long haired probes for long haired breeds

Pet Fences

PROBLEM 1: Dog not responding to collar and ignores fence

  1. Collar batteries could be depleted; recharge; (make sure to charge collar at least once a month)
  2. Check that the collar is fitted snugly on dog and making contact with the dog/cats skin or change to the long haired probes for long haired breeds
  3. Check that the control unit is plugged in and has power
  4. Boundary Loop could be buried too deep; ensure it is not more than 10cm(4in) below ground
  5. Make sure wire is fitted at least 1meter apart if running in parallel on the loop

PROBLEM 2: Dog responding to collar even away from fence area

  1. Ensure boundary loop is not laid parallel to metal pipes or wires, even those underground. If in doubt, use a metal detector to locate them before laying the fence and cross them at a right angle
  2. If the loop-wire is attached to a mesh wire fence it will pick-up and radiate the signal

PROBLEM 3: Collar activating when I bring it near Control Unit

  1. Ensure boundary loop is braided at least once per 3 cm for the last 60 cm before it enters the Control Unit. This cancels the signal and hence prevents the collar from activating

PROBLEM 4: Alarm sounding on the Control Unit

  1. The boundary loop has been damaged in some way. Check status on Control Unit and visually inspect boundary loop. If broken, use connectors to reconnect the wire

If you need more help all our PACDOG product manuals with Instructions for Use can be found here.

Alternatively Contact Us for help to find the right advice.

Give your Pet Safety and Freedom