Terms and Conditions

We strongly advise you read these terms and conditions prior to placing an order. By placing an order we will assume that you have read, understand and accept them. If you are uncertain about anything then email us on sales@pacdog.com or call us on 0800 028 4325 prior to placing an order.

In these Terms and Conditions:
“We” and “Us” means PAC Products, while “You” means the person using the website.

Placing an Order

For further information on placing an order online, please see our Buyer's Guide section.
We can only accept orders from and send to addresses in the European Economic Area, and those international countries specified.
After placing an order online we will email you a confirmation of your order as soon as possible. This email will confirm what you have ordered and the price. This is not an order acceptance from us.
When we despatch your order we will send you a despatch confirmation email to the email address you provided. This email marks our formal acceptance of your order and signifies our obligation to complete the contract.

If a different delivery address has been requested we reserve the right to send a letter to the billing address to confirm order details.
We do not have to accept your order and reserve the right to refuse or cancel any order once it has been placed. This may be done for example if:

  1. Your payment is not authorised or has been marked as fraudulent, or potentially fraudulent, by the payment system.
  2. Payment has been made using a card not issued in a country we dispatch to.
  3. There is an error on the website regarding the price or description of a product.
  4. The items ordered are no longer in stock or available.
  5. We have tried contacting you about your order and have not heard back within a reasonable period of time.
If the items you have ordered are unavailable you will be notified as soon as possible.
By placing an order with us you are confirming that any information you have given is true and accurate and that you are authorised to use the card on which payment was made.

Our Products

All products are subject to availability which is subject to change. Products shown will not be actual size, where available approximate measurements are provided. All colours are reproduced as accurately as electronic processes allow.
We reserve the right to amend the details and specifications of our products as necessary or to conform to any changes in Irish or EU requirements.
We try to ensure that our website is as accurate as possible, however, we cannot be held responsible for any inaccuracies or errors beyond our control. All items will be supplied in our own packaging or branded packaging from suppliers.

Pricing and Payment

All prices are in Sterling and include VAT at the prevailing rate.
Where applicable delivery costs will be added to the total price of the goods.
Prices are subject to change without notice.
The price you pay is the price of the goods shown at the time you place your order, including any additional delivery costs if applicable.

Cancelling An Order Placed

If, after placing, you wish to cancel your order you can do so at any time prior to it being despatched.
If you do wish to cancel your order you will need to contact us as soon as possible via phone on 0800 028 4325.
You will need to quote your order number and confirm your name and address details. Unfortunately if your order has already been despatched before you contact us then you will be unable to cancel it and will have to return it for a refund (see our returns policy for details).


Subject to the item being in-stock orders placed before 10am will be dispatched by courier for delivery in 5 – 7 working days. We will do our best to meet any given date for delivery however we cannot be held responsible for any delays beyond our control. If we are unable to make the expected delivery date we shall inform you by email or phone as soon as possible.

Returns Policy

You can cancel an order and return a product for any reason within seven working days from the day after you received the products. You must notify us either by e-mail or by post to PAC Products that you wish to cancel the order.
You must return the products to PAC Products immediately at your own cost in the same condition as you received them.
Items being returned will remain your liability until received by PAC Products
You will receive a refund, less postage, of the price that you paid for the products.

Product Guarantee

Our products are guaranteed for a period of two (2) years against faulty components or faulty manufacture from the date of purchase. Upon proof of purchase, PAC Products will, at its own option, repair or replace the defective item at no cost to the purchaser. The guarantee is null and void if the system has been improperly handled, damaged in an accident or tampered with, and does not cover replacement plastic housing (when damaged by improper use or handling) or battery. This guarantee is limited to the product only and does not cover carriage, installation, traveling expenses or consequential loss of any form arising from the use of the product or any item connected to or used with the product. When service is required, return the unit to point of purchase or return the unit to PAC Products Ireland.

General Information

We reserve the right to change these Terms and Conditions occasionally. If this happens we will inform you by posting the updated Terms and Conditions on the website.
These Terms and Conditions are governed exclusively by the laws of the Republic of Ireland. If any part of the Terms and Conditions is found to be invalid by law, the rest will remain valid and in operation.

Promotional Voucher Codes

We run various promotions offering additional discounts with the use of a promotional code. The relevant terms and conditions for the voucher code are outlined below:

  1. Promotion code validity is for a specific period of time only, notified at the time.
  2. We reserve the right to suspend or cancel the promotion at any time without prior notice.
  3. The discount cannot be used in conjunction with any other offer or promotion.
  4. Only one promotional voucher can be used per order.
  5. The promotional voucher can only be redeemed on the website or by quoting your unique promotional code to one of our sales team when you phone to place your order.
  6. The promotional voucher is not redeemable in any of our retail partner’s shops.
  7. The usual website terms and conditions still apply to all orders.

Access to our Website

We will do our best to ensure that the availability of our website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Occasionally your access to the website may be suspended or restricted to allow for repairs, maintenance or the introduction of new features and services. We will attempt to minimise the frequency and duration of any such suspension or restriction. We are not liable if the website is unavailable for any period of time.

We reserve the right to terminate the website, or parts of it, or remove any products or services without prior warning. This may happen if the law changes and restricts our ability to provide the website or any part of it, including products and services, or if technical difficulties, or events beyond our control, prevent us from operating the website.
We cannot guarantee that the website is free from computer viruses. It is your responsibility to take precautions in this respect.

Use of the Website

By using the website you are confirming that you are 18 years of age or over, or if you are under 18 then you are using it with the consent of a parent or guardian.

License for Website Access

We grant you a limited licence to access and make personal use of our website, but not to download (other than page caching) or modify it, or any part of it, unless you have our express written consent. This license does not include any resale or commercial use of the website or its contents; the collection and use of any product listings, descriptions or prices; any derivative use of the website or its content; or the use of data mining, robots, or similar data gathering and extraction tools.

Neither this website nor any portion of it, maybe reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. This includes any trademark, logo or other proprietary information (including images, text, page layout, or form) of PAC Products.ie, and its affiliates.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website as long as this link does not portray us, or our affiliates and their products, in a false, misleading, derogatory, or otherwise offensive matter.

Your Conduct

You must not use our website in any way that causes, or is likely to cause, it or access to it to be interrupted, damaged or impaired in any way.
You understand that it is you, and not us, who is responsible for all electronic communications and content sent from your computer to us and you, must use the website for lawful purposes only.
You must not use our website for fraudulent reasons, or in connection with any criminal offence or other unlawful activity.

You must not use our website to send, use or reuse any material that: is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; is in breach of copyright, trademark, confidence, privacy or any other right; is otherwise injurious to third parties; consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any 'spam' to cause annoyance, inconvenience or needless anxiety.


All testimonials are based on information received from customers as a result of their good experience with our products. We do not compensate customers in exchange for their testimonials. We have a code of practice that always ensures our clients confidentiality. Even where our clients have given us express authority to disclose their identities, we prefer not to do so, therefore all names are fictional.