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Get your device Serviced!
Get your device Serviced!

Our Price: £46.00 Inc VAT


Repairs of

Have you had your PAC device awhile? Want to make sure your product is working to its full potential or maybe you just want it spruced up a bit. Have your product serviced by our Service department.


  • Please ensure that you have mailed your product to us.
  • Your include a description of anything you wish the service department to pay special attention to.
  • Your name and contact details ( Including telephone and address)

You only need to send back the part you need serviced not the entire kit.

N.B: Collar/Handset/Fence Controller are considered different PAC device's.

Have a question? Why not email us at service@pacdog.com

Or Freephone 0800-028-4325

Before sending of you Item, be sure to have the following form filled in. You can print it off and attach it with your kit. Click here to open the file in a new window.

Free shipping only applies to goods being sent to the customer. It does not cover the cost of sending the goods to us.

Address for service/repairs:

Service & Repairs department,
PAC Products Ltd
29 Main St
Co Down
BT35 9SQ

or for a faster return of your goods. Please return to

Service & Repairs department,
PAC Products
Co. Kilkenny
R95 EE76

Average Rating: 4.5 of 5 Total Reviews: 3 Write a review »

  0 of 0 people found the following review helpful:
Repair of Ext hand set . February 27, 2016
Reviewer: PAUL HUGHES from MAIDENHEAD, BERKSHIRE United Kingdom  
I was very impressed with service and good quality customer care.

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  0 of 0 people found the following review helpful:
Collar Receiver Repair November 8, 2015
Reviewer: Quickrick from SWADLINCOTE United Kingdom  
I returned my collar unit and transmitter as the collar unit was not responding after 4 years use. PAC rang me back with a quote and repaired the unit at reasonable cost. Excellent communications and service.

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  0 of 0 people found the following review helpful:
Replacement collar May 31, 2015
Reviewer: Jan Tomlinson from Bardwell, Suffolk United Kingdom  
Very good service via phone and email. So cheerful and helpful.
However, I am disappointed that the new collar is made of black plastic with a buckle. I did prefer the quick release canvas collar. The old style was much easier to use.

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